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Managing service innovation: the need for selectivity rather than `best-practice'

journal contribution
posted on 2023-06-08, 04:52 authored by Joseph Tidd, Frank M Hull
In this paper we contrast the notions of best practice and configurations contingent on environmental conditions. The analysis draws upon our study of 38 UK and 70 US service firms. Four system configurations are identified, and the results provide an opportunity for updating the typologies of services, and suggest that practices and performance are multi-dimensional.

History

Publication status

  • Published

Journal

New Technology, Work and Employment

ISSN

0268-1072

Publisher

Wiley

Issue

2

Volume

21

Page range

130-161

Pages

32.0

Department affiliated with

  • SPRU - Science Policy Research Unit Publications

Notes

The paper makes use of contingency theory, with supportive data and factor analysis on the under-considered issue of managing innovation in services. It argues that whereas for the USA a `best practice' model fits quite well, in the UK it becomes necessary to consider at least 4 systemic forms of organizations, built around 4 elements of `efficiency'. Prof Tidd had the main responsibility for this part of the joint paper.

Full text available

  • No

Peer reviewed?

  • Yes

Legacy Posted Date

2012-02-06

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