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Communication between nurses and nurse managers: a case study from an NHS Trust
journal contribution
posted on 2023-06-09, 06:39 authored by Dennis TourishDennis Tourish, J MulhollandThe role of effective communication in promoting organizational efficiency and effectiveness is being increasingly recognized. This paper proposes a communication audit methodology as a useful means of examining the quality of communication between nurses and their managers. Utilizing a case study methodology, results from an exploratory study are presented and discussed. These data suggest that significant problems in this field currently exist. The general applicability of the findings throughout the NHS are considered, and proposals on how relationships and communication could be improved are examined.
History
Publication status
- Published
Journal
Journal of Nursing ManagementISSN
0966-0429Publisher
WileyExternal DOI
Issue
1Volume
5Page range
25-36Department affiliated with
- Business and Management Publications
Full text available
- No
Peer reviewed?
- Yes
Legacy Posted Date
2017-06-13Usage metrics
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