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Value co-creation in the management of projects delivering integrated solutions: the case of BT Global Services in the UK

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posted on 2023-06-09, 07:42 authored by Carlos SatoCarlos Sato
This paper investigates the role of value co-creation in the management of projects delivering integrated solutions, implementing a new business model for incumbent telecommunications operators. The case study of BT Global Services (BTGS) shows that BT’s business unit responsible for the business of projects delivering integrated solutions requires collaboration at a strategic level between BTGS and customers. An empirical framework is proposed for value co-creation in projects delivering integrated solutions. It highlights the strategic alignment between the integrated solution’s provider (BTGS) and the customer as the main feature that differentiates this framework from those in the existing literature. It also highlights the importance of considering post-project (i.e. longer-term benefits after the handover) factors when evaluating project success.

History

Publication status

  • Published

File Version

  • Accepted version

Journal

International Journal of Project Organisation and Management

ISSN

1740-2891

Publisher

Inderscience Publishers

Issue

1

Volume

10

Page range

54-81

Department affiliated with

  • SPRU - Science Policy Research Unit Publications

Full text available

  • Yes

Peer reviewed?

  • Yes

Legacy Posted Date

2017-08-29

First Open Access (FOA) Date

2018-09-05

First Compliant Deposit (FCD) Date

2017-08-28

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