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Value co-creation in the management of projects delivering integrated solutions: the case of BT Global Services in the UK
This paper investigates the role of value co-creation in the management of projects delivering integrated solutions, implementing a new business model for incumbent telecommunications operators. The case study of BT Global Services (BTGS) shows that BT’s business unit responsible for the business of projects delivering integrated solutions requires collaboration at a strategic level between BTGS and customers. An empirical framework is proposed for value co-creation in projects delivering integrated solutions. It highlights the strategic alignment between the integrated solution’s provider (BTGS) and the customer as the main feature that differentiates this framework from those in the existing literature. It also highlights the importance of considering post-project (i.e. longer-term benefits after the handover) factors when evaluating project success.
History
Publication status
- Published
File Version
- Accepted version
Journal
International Journal of Project Organisation and ManagementISSN
1740-2891Publisher
Inderscience PublishersExternal DOI
Issue
1Volume
10Page range
54-81Department affiliated with
- SPRU - Science Policy Research Unit Publications
Full text available
- Yes
Peer reviewed?
- Yes
Legacy Posted Date
2017-08-29First Open Access (FOA) Date
2018-09-05First Compliant Deposit (FCD) Date
2017-08-28Usage metrics
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