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Enterprise systems projects: the role of liminal space in enterprise systems implementation
journal contribution
posted on 2023-06-08, 18:04 authored by Erica L Wagner, Susan Newell, William K KayWe investigate information systems (IS) projects as a liminal space ‘betwixt and between’ the status quo and the new environment, using a case study of the implementation of an enterprise system (ES). This liminal space provides a stabilizing platform whereupon the project team can develop new and potentially transformative IS. However, after a project team has completed its initial IS design for roll-out, this liminal space must be bridged to incorporate process-generated learning and new systems back into the organizational working environment. We demonstrate how this bridging involves negotiations that attempt to reconcile divergent perspectives by adopting a conciliatory or peacemaking attitude. As such, our analysis focuses on the IS project as a multi-phased process that includes the creation of a liminal space for the project team during development and on the negotiations that ensure the ES becomes a working IS in the post-implementation environment.
History
Publication status
- Published
Journal
Journal of Information TechnologyISSN
0268-3962Publisher
Palgrave MacmillanExternal DOI
Issue
4Volume
27Page range
259-269Department affiliated with
- Business and Management Publications
Full text available
- No
Peer reviewed?
- Yes
Legacy Posted Date
2014-08-11Usage metrics
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