Enterprise systems projects: the role of liminal space in enterprise systems implementation

Wagner, Erica L, Newell, Sue and Kay, William K (2012) Enterprise systems projects: the role of liminal space in enterprise systems implementation. Journal of Information Technology, 27 (4). pp. 259-269. ISSN 0268-3962

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We investigate information systems (IS) projects as a liminal space ‘betwixt and between’ the status quo and the new environment, using a case study of the implementation of an enterprise system (ES). This liminal space provides a stabilizing platform whereupon the project team can develop new and potentially transformative IS. However, after a project team has completed its initial IS design for roll-out, this liminal space must be bridged to incorporate process-generated learning and new systems back into the organizational working environment. We demonstrate how this bridging involves negotiations that attempt to reconcile divergent perspectives by adopting a conciliatory or peacemaking attitude. As such, our analysis focuses on the IS project as a multi-phased process that includes the creation of a liminal space for the project team during development and on the negotiations that ensure the ES becomes a working IS in the post-implementation environment.

Item Type: Article
Schools and Departments: School of Business, Management and Economics > Business and Management
Subjects: H Social Sciences
Depositing User: Users 7386 not found.
Date Deposited: 11 Aug 2014 09:06
Last Modified: 11 Aug 2014 10:34
URI: http://srodev.sussex.ac.uk/id/eprint/49539
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