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Imbrications of institutional logics: the case of an e-government initiative in Greece

journal contribution
posted on 2023-06-08, 18:18 authored by Niall Hayes, Lucas Introna, Dimitra PetrakakiDimitra Petrakaki
This paper examines critically whether e-government initiatives can be conceived of as representing a shift from a bureaucratic to a citizen-centric institutional logic. We draw upon a longitudinal study of a Greek e-government initiative that introduced one-stop shops for the delivery of government services. Based on institutional theory, we provide a framework that illustrates the domains of institutional change that accompany e-government projects and show how such institutional change can be understood as complex imbrications of contrasting institutional logics rather than one institutional logic displacing another. We argue that imbricated logics may have many unintended consequences which are not simply the outcome of either of the logics but are emergent from the imbrication.

History

Publication status

  • Published

Journal

New Technology, Work and Employment

ISSN

0268-1072

Publisher

Wiley

Issue

2

Volume

29

Page range

124-138

Department affiliated with

  • Business and Management Publications

Full text available

  • No

Peer reviewed?

  • Yes

Legacy Posted Date

2014-09-15

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