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The post-implementation phase of a large-scale integrative IT project
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posted on 2023-06-08, 18:49 authored by Marco Marabelli, Susan NewellIn this chapter the authors focus on the iterative process that occurs within the implementation phase of an ERP which they depict as a series of learning cycles: managers make decisions, identify mistakes, and accumulate experience (lessons learned). They examine these “learning cycles” through the lens of absorptive capacity and they use a case study and a qualitative perspective. The authors identify a number of tradeoffs that represent the learning paths of Alpha Co. and find that such learning process is path dependent, organizational memory plays a fundamental role, and double loop cycles contribute in the development of absorptive capacity seen as a dynamic capability.
History
Publication status
- Published
Publisher
Business Science ReferenceExternal DOI
Page range
180-194Pages
475.0Book title
Enterprise Information Systems and Implementing IT Infrastructures: challenges and issuesPlace of publication
Hershey, PAISBN
9781615206254Department affiliated with
- Business and Management Publications
Full text available
- No
Peer reviewed?
- Yes
Editors
S ParthasarathyLegacy Posted Date
2014-10-30Usage metrics
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