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The post-implementation phase of a large-scale integrative IT project

chapter
posted on 2023-06-08, 18:49 authored by Marco Marabelli, Susan Newell
In this chapter the authors focus on the iterative process that occurs within the implementation phase of an ERP which they depict as a series of learning cycles: managers make decisions, identify mistakes, and accumulate experience (lessons learned). They examine these “learning cycles” through the lens of absorptive capacity and they use a case study and a qualitative perspective. The authors identify a number of tradeoffs that represent the learning paths of Alpha Co. and find that such learning process is path dependent, organizational memory plays a fundamental role, and double loop cycles contribute in the development of absorptive capacity seen as a dynamic capability.

History

Publication status

  • Published

Publisher

Business Science Reference

Page range

180-194

Pages

475.0

Book title

Enterprise Information Systems and Implementing IT Infrastructures: challenges and issues

Place of publication

Hershey, PA

ISBN

9781615206254

Department affiliated with

  • Business and Management Publications

Full text available

  • No

Peer reviewed?

  • Yes

Editors

S Parthasarathy

Legacy Posted Date

2014-10-30

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