ERP systems implementation: a knowledge-focused perspective

The growing number of firms adopting ERP systems demonstrates the increasing dependency of organizations on new information and communication technology to improve the efficiency and quality of their decision-making. Because the appropriation of such complex technologies is difficult, it is important to understand the processes involved in successful implementation. By focusing on processes of knowledge sharing and knowledge integration, this study explores the dynamics of ERP implementation and appropriation based on the empirical findings from two case studies. The research findings highlight the need for firms to take into account the impact of ERP systems on supplier relationships, to ensure that there is clearly defined information and project ownership to overcome user resistance (which may be due to lack of commitment or time), and to obtain the continuous support from top management. The research extends previous studies of technology implementation and appropriation, and supports the employment of a knowledge-focused perspective as an effective lens with which to explore the dynamics of technology implementation.