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Modeling patient engagement in peer-to-peer healthcare
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posted on 2023-06-08, 21:56 authored by Elizabeth Sillence, Claire Hardy, Pete HarrisPete Harris, Pamela BriggsPatients now turn to other patients online for health information and advice in a phenomenon known as peer-to-peer healthcare. This paper describes a model of patients’ peer-to-peer engagement, based upon qualitative studies of three patient or carer groups searching for online information and advice from their health peers. We describe a three-phase process through which patients engage with peer experience (PEx). In phase I (gating) patients determine the suitability and trustworthiness of the material they encounter; in phase II (engagement) they search out information, support and/or advice from others with similar or relevant experience; and in phase III (evaluation) they make judgments about the costs and benefits of engaging with particular websites in the longer term. This model provides a useful framework for understanding web based interactions in different patient groups.
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Publication status
- Published
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Page range
481-486Presentation Type
- paper
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Proceedings of the companion publication of the 23rd international conference on World wide web companion. International World Wide Web Conferences Steering CommitteeEvent type
conferenceDepartment affiliated with
- Psychology Publications
Full text available
- Yes
Peer reviewed?
- Yes
Legacy Posted Date
2015-07-30Usage metrics
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