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On line banking: strategic and management challenges
journal contribution
posted on 2023-06-08, 22:09 authored by Chris StoreyChris Storey, Elizabeth DanielOn-line or electronic delivery is the newest delivery channel to be offered by the retail banks, and there is wide agreement in the industry that this channel will have a significant impact. This article identifies the approaches being adopted by UK retail banks and the strategies underlying those approaches. The management problems and concerns in implementing these services are identified and discussed.
History
Publication status
- Published
Journal
Long Range PlanningISSN
0024-6301Publisher
ElsevierExternal DOI
Issue
6Volume
30Page range
890-898Department affiliated with
- Business and Management Publications
Full text available
- No
Peer reviewed?
- Yes
Legacy Posted Date
2015-08-20Usage metrics
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