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E-government and changes in the public sector: the case of Greece
During the past few decades, many governments around the globe have orchestrated e-government projects in order to improve the way they operate and provide public services to citizens. Apart from the opportunities they open up, e-government projects bring about changes in the well-established practices of the public sector. This paper illustrates some of these changes by exploring a Greek e-government initiative. As the case illustrates, e-government requires an output orientation and business-like behavior from officials, enables constant electronic control, and leads to the standardization of official’s knowledge. Drawing upon these changes, we propose a framework of the transformations that e-government brings about in the work roles, nature of work, forms of knowledge, modes of control, and source of accountability of officials.
History
Publication status
- Published
Publisher
SpringerExternal DOI
Volume
267Page range
213-227Pages
388.0Book title
Information technology in the service economy: challenges and possibilities for the 21st centuryPlace of publication
BostonISBN
9780387097671Series
IFIP - the international federation for information processingDepartment affiliated with
- Business and Management Publications
Full text available
- No
Peer reviewed?
- Yes
Editors
M Barrett, J DeGross, E Davidson, C MiddletonLegacy Posted Date
2016-06-17Usage metrics
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