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e-business service in the UK telecommunication industry PPC.pdf (1.08 MB)

An investigation into E-business service in the UK telecommunication manufacturing industry

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journal contribution
posted on 2023-06-09, 04:35 authored by Ying Yang, Biao YangBiao Yang, Paul Humphreys, Ronan McIvor, Trevor Cadden
Nowadays, suppliers’ product and service quality has risen in importance with a manufacturer’s push to develop core competencies and capitalise on global operations and markets. However, due to the complex features of business service, suppliers are facing significant challenges in providing service effectively and developing business collaboration. This is further complicated by the development of information and communication technologies (ICTs). This paper thus attempts to investigate the factors influencing buyers’ e-service (EBS) requirements and the impact of these requirements on business collaboration. Based on a questionnaire survey with 500 UK telecommunication manufacturers, this research identifies buyers’ different EBS requirements for different types of suppliers and the impact of ICTs on EBS requirements. While for suppliers our findings provide insights into buyers’ EBS requirements, they can help buyers to develop appropriate supplier selection criteria. The findings also contribute to a better understanding of the development of buyer and supplier business collaboration.

History

Publication status

  • Published

File Version

  • Accepted version

Journal

Production Planning and Control

ISSN

0953-7287

Publisher

Taylor & Francis

Issue

3

Volume

28

Page range

256-266

Department affiliated with

  • Business and Management Publications

Full text available

  • Yes

Peer reviewed?

  • Yes

Legacy Posted Date

2017-01-06

First Open Access (FOA) Date

2018-01-18

First Compliant Deposit (FCD) Date

2017-01-06

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