Westling_et_al_ECCE_2016_Empathy_without_faces_OK_Go_10oct2016.pdf (685.09 kB)
Experience design: video without faces increases engagement but not empathy
conference contribution
posted on 2023-06-09, 05:24 authored by Carina E I Westling, James K Ackah, Carlos P Santos, Nachiappan Chockalingam, Harry WitchelHarry WitchelCounter to prior claims that empathy is required for higher levels of engagement in human-computer interaction, our team has previously found that, in an analysis of 844 stimulus presentations, empathy is sufficient for high engagement, but is not necessary. Here, we ran a carefully controlled study of human-computer interactions with musical stimuli --- with and without visuals, and with and without recognizable people -- to directly test whether we could design an engaging stimulus that did not elicit empathy, by avoiding human faces or personal interaction. We measured subjective responses by visual analogue scale and found that the faceless stimulus was as engaging as the face-containing stimulus, but much less empathy-provoking. Therefore, we propose that empathy and engagement be considered independently during interaction design, because they are not monotonically related.
History
Publication status
- Published
File Version
- Accepted version
Journal
Proceedings of the European Conference on Cognitive Ergonomics (ECCE 2016); The University of Nottingham, UK; 6-8 September 2016Publisher
Association for Computing MachineryExternal DOI
Article number
a5ISBN
9781450342445Department affiliated with
- BSMS Neuroscience Publications
Full text available
- Yes
Peer reviewed?
- Yes
Legacy Posted Date
2017-03-09First Open Access (FOA) Date
2017-06-30First Compliant Deposit (FCD) Date
2017-03-09Usage metrics
Categories
No categories selectedKeywords
Licence
Exports
RefWorks
BibTeX
Ref. manager
Endnote
DataCite
NLM
DC