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Communication skills training: management manipulation or personal development?

journal contribution
posted on 2023-06-09, 06:40 authored by Owen Hargie, Dennis TourishDennis Tourish
In a recent edition of Human Relations, Elmes and Costello (1992) reported the results of their observations of a communication skills training (CST) workshop. Their paper examined this approach to training from a dramaturgical perspective and argued that CST could be considered as an inherently manipulative means of strengthening management control within organizations. Given that there has been an explosive growth of interest in CST as a means of furthering personal development, in a variety of professional contexts, the present paper addresses the concerns raised by Elmes and Costello, by examining some of the central issues associated with this approach to training. Research evidence is reviewed which suggests that CST is an effective training medium which can be a positive force for strengthening relationships within the work environment. CST as a means of furthering behavioral change is examine in the light of the Elmes and Costello critique. Finally, the implications of these issues for the management of relationships at work are considered.

History

Publication status

  • Published

Journal

Human Relations

ISSN

0018-7267

Publisher

SAGE Publications

Issue

11

Volume

47

Page range

1377-1389

Department affiliated with

  • Business and Management Publications

Full text available

  • No

Peer reviewed?

  • Yes

Legacy Posted Date

2017-06-13

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    University of Sussex (Publications)

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