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Quality assurance and internal organizational communications

journal contribution
posted on 2023-06-09, 06:40 authored by Dennis TourishDennis Tourish, Owen Hargie
Reviews the relationship between internal communication in organizations and the effective delivery of service. Illustrates how quality internal communications can reduce the levels of uncertainty experienced by staff, especially at times of change, and describes a methodology - the communication audit - whereby organizations can monitor and evaluate quality in this sphere. Explains the core steps involved in implementing this type of audit and itemizes the main data collection tools.

History

Publication status

  • Published

Journal

International Journal of Health Care Quality Assurance

ISSN

0952-6862

Publisher

Emerald

Issue

4

Volume

6

Page range

22-28

Department affiliated with

  • Business and Management Publications

Full text available

  • No

Peer reviewed?

  • Yes

Legacy Posted Date

2017-06-13

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    University of Sussex (Publications)

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