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The Impact of TQM and information communication technology (ICT) as an enabler in the Quality Management Assessment Framework (QMAF) on business outcomes
journal contribution
posted on 2023-06-09, 06:54 authored by Stanislaus Roque Lobo, Premaratne Samaranayake, Nachiappan SubramanianNachiappan SubramanianThe purpose of this study is to appraise a quality management assessment framework (QMAF) model and establishes causal relationships between the various constructs in the model in order to determine optimum pathways in achieving business outcomes including information and communication technology (ICT) element as one of the constructs. We carried out an empirical study of small, medium and large manufacturing organizations in the Western Sydney Region of New South Wales, Australia. The (SEM) recursive path analysis results of the model provide empirical evidence that establish the pathways through the various constructs considered in the model. All these pathways ultimately lead to delivering optimum business outcomes. Further, ICT as an enabler is confirmed as it is found to have direct one-to-one influence on all the constructs of the model including business outcomes. The research findings enabled developing important and practical guidelines for managers engaged in planning and management of quality.
History
Publication status
- Published
File Version
- Accepted version
Journal
International Journal of Systems Science: Operations & LogisticsISSN
2330-2674Publisher
Taylor & FrancisExternal DOI
Issue
1Volume
6Page range
69-85Department affiliated with
- Management Publications
Full text available
- Yes
Peer reviewed?
- Yes
Legacy Posted Date
2017-06-26First Open Access (FOA) Date
2018-07-04First Compliant Deposit (FCD) Date
2017-06-26Usage metrics
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