Group processes in outsourcing projects: implications for performance

Morgan, Stephanie J, Morgan, Royston and Doran, Desmond Group processes in outsourcing projects: implications for performance. EurOMA 2016 (23rd International Annual Conference of the European Operations Management Association), Trondheim, Norway, 17-22 Jun 2016. Published in: Proceedings EurOMA 2016. ISBN 9788230332771

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This paper discusses potential issues with inter-group processes which may be exacerbated through outsourcing contracts. Conflict in group processes can adversely affect performance of individuals, teams and organisations. We use a multiple case study approach carrying out semi-structured interviews with 40 staff from 14 outsourced contracts which had been transferred into 6 outsourcing organisations. A number of in and out group categorisations were used. These included disparaging categories for the out-group (e.g. ‘robots’ or ‘suits’), and discussions of (un)professional behaviour linked to these categories – often indicating high levels of contempt. Implications for practice are highlighted.

Item Type: Conference Proceedings
Keywords: Outsourcing, group processes, change management
Schools and Departments: School of Business, Management and Economics > Business and Management
Subjects: H Social Sciences > HM Sociology > HM1001 Social psychology > HM1106 Interpersonal relations. Social behaviour
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Depositing User: Royston Morgan
Date Deposited: 15 Aug 2017 12:36
Last Modified: 15 Aug 2017 14:00

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