Developing organisational capabilities through customer-led systems integration projects: the case of the major project BT 21st Century Network in the UK

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Sato, Carlos Eduardo Yamasaki (2017) Developing organisational capabilities through customer-led systems integration projects: the case of the major project BT 21st Century Network in the UK. Journal of Business and Projects, 8 (2). pp. 36-57. ISSN 2236-0972

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Abstract

Traditional approaches to systems integration in major projects take the strategy of selecting a supplier-led prime/systems integrator. Although this strategy pushes a significant amount of risk to the supplier, project performance may suffer due to lower engagement of the customer in the anticipation of potential issues involving a major project. Thus, this research investigates the implications of the customer, as opposed to a selected external supplier, assuming the role of systems/prime integrator. A case study approach is conducted on the major project BT 21st Century Network (BT21CN) to demonstrate that customer-led systems integration projects may provide more balance in the relationship and distribution of risks between supplier and customer, having a positive impact on project performance and on accelerating the development of BT’s organisational capabilities.

Item Type: Article
Keywords: Customer-Led Systems Integration Projects; Major Projects; Organisational Capabilities; Project Performance; BT 21st Century Network (BT21CN)
Schools and Departments: School of Business, Management and Economics > SPRU - Science Policy Research Unit
Subjects: T Technology > T Technology (General) > T0173.2 Technological change
T Technology > TA Engineering (General). Civil engineering (General) > TA0190 Management of engineering works
T Technology > TS Manufactures > TS0155 Production management. Operations management
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Depositing User: Carlos Sato
Date Deposited: 29 Aug 2017 09:41
Last Modified: 18 Oct 2017 08:15
URI: http://srodev.sussex.ac.uk/id/eprint/69931

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