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Customers’ emotions in service failure and recovery: a meta-analysis

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posted on 2023-06-09, 13:40 authored by Alexandra Poliakova, Sara Valentini, Chiara Orsingher
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History

Publication status

  • Published

File Version

  • Accepted version

Presentation Type

  • paper

Event name

47th EMAC 2018 Annual Conference

Event location

University of Strathclyde, Glasgow, UK

Event type

conference

Event date

May 29-June 1

Department affiliated with

  • Strategy and Marketing Publications

Full text available

  • Yes

Peer reviewed?

  • Yes

Legacy Posted Date

2018-06-07

First Open Access (FOA) Date

2018-06-13

First Compliant Deposit (FCD) Date

2018-06-06

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