Developing a national framework of quality indicators for public hospitals

Simou, Effie, Pliatsika, Paraskevi, Koutsogeorgou, Eleni and Roumeliotou, Anastasia (2014) Developing a national framework of quality indicators for public hospitals. The International Journal of Health Planning and Management, 29 (3). e187-e206. ISSN 0749-6753

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The current study describes the development of a preliminary set of quality indicators for public Greek National Health System (GNHS) hospitals, which were used in the “Health Monitoring Indicators System: Health Map” (Ygeionomikos Chartis) project, with the purpose that these quality indicators would assess the quality of all the aspects relevant to public hospital healthcare workforce and services provided.

A literature review was conducted in the MEDLINE database to identify articles referring to international and national hospital quality assessment projects, together with an online search for relevant projects. Studies were included if they were published in English, from 1980 to 2010. A consensus panel took place afterwards with 40 experts in the field and tele‐voting procedure.

Twenty relevant projects and their 1698 indicators were selected through the literature search, and after the consensus panel process, a list of 67 indicators were selected to be implemented for the assessment of the public hospitals categorized under six distinct dimensions: Quality, Responsiveness, Efficiency, Utilization, Timeliness, and Resources and Capacity.

Data gathered and analyzed in this manner provided a novel evaluation and monitoring system for Greece, which can assist decision‐makers, healthcare professionals, and patients in Greece to retrieve relevant information, with the long‐term goal to improve quality in care in the GNHS hospital sector.

Item Type: Article
Schools and Departments: School of Law, Politics and Sociology > Sociology
Depositing User: Eleni Koutsogeorgou
Date Deposited: 26 Oct 2018 11:30
Last Modified: 26 Oct 2018 11:30
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