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A systems engineering approach to performance-based maintenance services design

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posted on 2023-06-09, 16:35 authored by Maria HolgadoMaria Holgado
Traditionally, industrial services have been mainly transaction-based, i.e., the equipment user pays the service provider for getting a job done or providing assistance and support for equipment operations. Recently, a trend has emerged of increasing the relational perspective of these services, which are becoming more oriented towards customer value and service performance levels. Among these emergent industrial services, performance-based services represent an opportunity for equipment manufacturers to transform their service offerings towards more relational and customer-oriented services. The purpose of this work is to study the design of a generic performance-based maintenance service under a novel perspective given by systems engineering. This paper is intended to serve as a starting point to fully understand this type of services and to develop a method that can support equipment manufacturers who wish to advance their service offerings.

History

Publication status

  • Published

File Version

  • Published version

Journal

Processes

ISSN

2227-9717

Publisher

MDPI

Issue

2

Volume

7

Page range

59

Department affiliated with

  • Management Publications

Full text available

  • Yes

Peer reviewed?

  • Yes

Legacy Posted Date

2019-01-24

First Open Access (FOA) Date

2019-01-24

First Compliant Deposit (FCD) Date

2019-01-23

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