Article

Heller, Jonas, Chylinski, Mathew, de Ruyter, Ko, Mahr, Dominik and Keeling, Debbie I (2019) Let me imagine that for you: transforming the retail frontline through augmenting customer mental imagery ability. Journal of Retailing. ISSN 0022-4359 (Accepted)

Keeling, Debbie, de Ruyter, Ko, Mousavi, Sahar and Laing, Angus (2019) Technology push without a patient pull: examining Digital Unengagement (DU) with online health services. European Journal of Marketing. ISSN 0309-0566

de Ruyter, Ko and Keeling, Debbie (2019) Responsible management on the organizational frontline: a stewardship perspective. Emerald Open Research. ISSN 2631-3952

Keeling, Debbie Isobel, Rigby, Michael, de Ruyter, Ko, Bove, Lilliana and Stern, Philip J (2018) [Editorial] Marketing as an integrator in integrated care. European Journal of Marketing, 52 (11). pp. 2194-2206. ISSN 0309-0566

de Ruyter, Ko, Keeling, Debbie and Cox, David (2018) Customer-supplier relationships in high technology markets 3.0. Industrial Marketing Management. ISSN 0019-8501

Hilken, Tim, Heller, Jonas, Chylinski, Mathew, Keeling, Debbie Isobel, Mahr, Dominik and de Ruyter, Ko (2018) Making omnichannel an augmented reality: the current and future state of the art. Journal of Research in Interactive Marketing, 12 (4). pp. 509-523. ISSN 2040-7122

Marceglia, Sara, Rigby, Michael, Alonso, Albert, Keeling, Debbie, Kubitschke, Lutz and Pozzi, Giuseppe (2018) DEDICATE: proposal for a conceptual framework to develop dementia-friendly Integrated eCare support. BioMedical Engineering OnLine, 17 (121). pp. 1-18. ISSN 1475-925X

de Ruyter, Ko, Keeling, Debbie Isobel, Ngo, Liem Viet, Unset, Unset and Unset (2018) When nothing is what it seems: a digital marketing research agenda. Australasian Marketing Journal, 26 (3). pp. 199-203. ISSN 1441-3582

Keeling, Debbie I, Laing, Angus and de Ruyter, Ko (2018) Evolving roles and structures of triadic engagement in healthcare. Journal of Service Management, 29 (3). pp. 352-377. ISSN 1757-5818

Hilken, Tim, de Ruyter, Ko, Chylinski, Mathew, Mahr, Dominik and Keeling, Debbie I (2017) Augmenting the eye of the beholder: exploring the strategic potential of augmented reality to enhance online service experiences. Journal of the Academy of Marketing Science, 45 (6). pp. 884-905. ISSN 0092-0703

Hensen, Nick, Keeling, Debbie I, de Ruyter, Ko, Wetzels, Martin and de Jong, Ad (2016) Making SENS: exploring the antecedents and impact of store environmental stewardship climate. Journal of the Academy of Marketing Science, 44 (4). pp. 497-515. ISSN 0092-0703

Hensen, Niek, Keeling, Debbie I, de Ruyter, Ko and Wetzels, Martin (2016) Me, myself, and future generations: the role of affinity and effectiveness in the creation of Consumer Environmental Stewardship (CENS). Psychology and Marketing, 33 (5). pp. 389-406. ISSN 0742-6046

Foos, Adrienne, Keeling, Kathleen and Keeling, Debbie Isobel (2016) Redressing the sleeper effect: evidence for the favorable persuasive impact of discounting information over time in a contemporary advertising context. Journal of Advertising Research, 45 (1). pp. 19-25. ISSN 0021-8499

Liu, Chiling, Keeling, Debbie Isobel and Hogg, Margaret (2016) Strategy narratives and wellbeing challenges: the role of everyday self-presentation. Journal of Business Research, 68 (1). pp. 234-243. ISSN 0148-2963

Keeling, D I and Rigby, M (2015) Framework for a study of policy changes needed to support older people with chronic conditions. European Journal of Public Health, 25 (S3). p. 448. ISSN 1101-1262

Keeling, Debbie Isobel, Rigby, Michael, Maeckelberghe, Els, Schröder-Bäck, Peter, Luzi, Daniela, Pecoraro, Fabrizio and Hansen, Johan (2015) 8.K. Round table: themes for integrated study of care changes to support older people with multiple chronic conditions. European Journal of Public Health, 25 (S3). pp. 261-263. ISSN 1101-1262

Keeling, D I and Laing, A (2015) Realigning from health problems to service provision in integrated care. European Journal of Public Health, 25 (S3). p. 263. ISSN 1101-1262

Keeling, Debbie Isobel, Laing, Angus and Newholm, Terry (2015) Health communities as permissible space: supporting negotiation to balance asymmetries. Psychology and Marketing, 32 (3). pp. 303-318. ISSN 0742-6046

Nieroda, Marzena, Keeling, Kathleen and Keeling, Debbie (2015) Healthcare management tools: promotion or prevention regulatory focus? A scale (PR-PV) development and validation. Journal of Marketing Theory and Practice, 23 (1). pp. 57-74. ISSN 1069-6679

Keeling, Debbie Isobel (2014) Homecare user needs from the perspective of the patient and carers: a review. Smart Homecare Technology and TeleHealth, 2014 (2). pp. 63-76. ISSN 2253-1564

Blazevic, Vera, Wiertz, Caroline, Cotte, June, de Ruyter, Ko and Keeling, Debbie Isobel (2014) GOSIP in cyberspace: conceptualization and scale development for general online social interaction propensity. Journal of Interactive Marketing, 28 (2). pp. 87-100. ISSN 1094-9968

Barnett, Willy, Foos, Adrienne, Gruber, Thorsten, Keeling, Debbie Isobel, Keeling, Kathleen and Nasr, Linda (2014) [Abstract] A re-examination of value co-creation in the age of interactive service robots: a service logic perspective. Journal of Macromarketing, 33 (4). p. 397. ISSN 0276-1467

Weinberg, Bruce, de Ruyter, Ko, Dellarocas, Chrysanthoss, Buck, Michael and Keeling, Debbie Isobel (2013) Destination social business: exploring an organization's journey with social media, collaborative community and expressive individuality. Journal of Interactive Marketing, 27 (4). pp. 299-310. ISSN 1094-9968

Keeling, Debbie Isobel, Daryanto, Ahmad, de Ruyter, Ko and Wetzels, Martin (2013) Take it or leave it: using regulatory fit theory to understand reward redemption in channel reward programs. Industrial Marketing Management, 42 (8). pp. 1345-1356. ISSN 0019-8501

Rigby, M, Koch, S, Hill, P and Keeling, D (2013) Policies to enable integrated health-related support to a changing population. European Journal of Public Health, 23 (S1). p. 147. ISSN 1101-1262

Keeling, Kathleen, Keeling, Debbie and McGoldrick, Peter (2013) Retail relationships in a digital age. Journal of Business Research, 66 (7). pp. 847-855. ISSN 0148-2963

Keeling, Debbie, Khan, Amna and Newholm, Terry (2013) Internet forums and negotiation of healthcare knowledge cultures. Journal of Services Marketing, 27 (1). pp. 59-75. ISSN 0887-6045

Rigby, Michael, Hill, Penny, Koch, Sabine and Keeling, Debbie (2011) Social care informatics as an essential part of holistic health care: a call for action. International Journal of Medical Informatics, 80 (8). pp. 544-554. ISSN 1386-5056

Laing, Angus, Keeling, Debbie and Newholm, Terry (2011) Virtual communities come of age: parallel service, value, and propositions offered in communal online space. Journal of Marketing Management, 27 (3-4). pp. 291-315. ISSN 0267-257X

Macaulay, Linda A, Keeling, Kathleen, McGoldrick, Peter, Dafoulas, George, Kalaitzakis, Emmanouil and Keeling, Debbie (2007) Co-evolving E-tail and On-Line Communities: Conceptual Framework. International Journal of Electronic Commerce, 11 (4). pp. 53-77. ISSN 1086-4415

Keeling, Debbie, Jones, Eleri, Botterill, David and Gray, Colin (1998) Work‐based learning, motivation and employer‐employee interaction: implications for lifelong learning. Innovations in Education & Teaching International, 35 (4). pp. 282-291. ISSN 1470-3297

Keeling, D, Price, P, Jones, E and Harding, K G (1997) Social support for elderly patients with chronic wounds. Journal of Wound Care, 6 (8). ISSN 0969-0700

Keeling, Debbie I, Price, Patricia E, Jones, Eleri and Harding, Keith G (1996) Social support: some pragmatic implications for health care professionals. Journal of Advanced Nursing, 23 (1). pp. 76-81. ISSN 0309-2402

Book Section

Keeling, Debbie, de Ruyter, Ko and Cox, David (2018) Engagement-to-Value (E2V). An empirical case study. In: Sprott, David and Hollebeek, Linda (eds.) Handbook of research on customer engagement. Edward Elgar. (Accepted)

Keeling, Debbie (2018) Contemporary approaches to modelling the consumer. In: Hackett, Paul (ed.) Quantitative research methods in consumer psychology: contemporary and data driven approaches. Routledge. (Accepted)

Foos, Adrienne, Keeling, Kathleen and Keeling, Debbie (2015) Fashionable food: When the sleeper effect turns negative information into positive attitudes. In: Kubacki, Krzysztof (ed.) Ideas in marketing: finding the new and polishing the old: : proceedings of the 2013 Academy of Marketing Science (AMS) annual conference. Developments in marketing science: proceedings of the academy of marketing science . Springer International Publishing, Cham, Switzerland, pp. 612-614. ISBN 9783319109503

Liu, Chihling, Keeling, Debbie and Hogg, Margaret (2012) The unspoken truth: a phenomenological study of changes in women’s sense of self and the intimate relationship with cosmetics consumption. In: Belk, Russell, Askegaard, Søren and Scott, Linda (eds.) Research in consumer behaviour. Emerald, pp. 89-107. ISBN 9781781900222

Macaulay, Linda A, Keeling, Kathleen, Keeling, Debbie, Mitchell, Cliff and Tan, Yin Leng (2012) Using virtual world technology to deliver educational services. In: Macaulay, Linda, Miles, Ian, Wilby, Jennifer, Tan, Yin Leng, Zhao, Liping and Theodoulidis, Babis (eds.) Case studies in service innovation. Service science: research and innovations in the service economy . Springer, New York, pp. 125-128. ISBN 9781461419716

Keeling, Kathleen, Keeling, Debbie Isobel, de Angeli, Antonella and McGoldrick, Peter (2009) The technology relationship interaction model of social interaction with virtual beings: Derivation and agenda for research. In: Wood, Natalie and Solomon, Michael (eds.) Virtual social identity and consumer behaviour. ME Sharpe, Armonk, New York. ISBN 9780765623966

Laing, Angus, Hogg, Gill, Newholm, Terry and Keeling, Debbie (2009) Differentiating consumers in professional services: information, empowerment and the emergence of the fragmented consumer. In: Simmons, Richard, Powell, Martin and Greener, Ian (eds.) The consumer in public services: choices, values and difference. Policy Press, Bristol, pp. 77-98. ISBN 9781847421814

Jones, Eleri, Keeling, Debbie, Davies, Rachel, Hampson, Doug, Atwell, Graham and Hughes, Jenny (2003) Developing innovation in tourism and hospitality companies: motivation + organisational culture + knowledge transfer = innovation. In: Kusluvan, Salih (ed.) Managing employee attitudes and behaviour in the tourism and hospitality industry. Nova Science Publishers, New York, pp. 721-760. ISBN 9781590336304

Keeling, Debbie, Jones, Eleri, Botterill, David and Gray, Colin (1998) Motivational perspectives and work-based learning. In: Brown, Sally, Armstrong, Steve and Thompson, Gail (eds.) Motivating Students. SEDA . Kogan Page, London, pp. 153-164. ISBN 9780749424947

Reports and working papers

Rigby, Michael, Koch, Sabine, Keeling, Debbie Isobel and Hill, Penny (2013) Developing a new understanding of enabling health and wellbeing in Europe: harmonising health and social care delivery and informatics support to ensure holistic care. Other. European Science Foundation.

Laing, Angus, Newholm, Terry, Keeling, Debbie Isobel, Speier, Diane, Hogg, Gill, Minocha, Shailey and Davies, Linda (2009) Patients, professionals and the internet: renegotiating the healthcare encounter. Project Report. Queen's Printer and Controller of HMSO.

Conference or Workshop Item

Ameri, Fatemeh, Keeling, Kathleen and Keeling, Debbie Isobel (2013) Identifying and categorizing health 2.0 websites: a quality management approach. In: Medicine 2.0, 23-24 September 2013, London, UK.

Han, Jungmin, Keeling, Debbie and Roper, Stuart (2013) When brand community comes online: categorisation of online brand community in a collectivist culture. In: 2013 Consumer Culture Theory (CCT) Conference: Building community across borders, 13-16 June 2013, Tucson, Arizona.

Liu, Chihling, Keeling, Debbie and Hogg, Margaret (2013) The relational self as the dynamic interface: the case of cosmetics consumption. In: 2013 Consumer Culture Theory (CCT) Conference: Building community across borders, 13-16 June 2013, Tucson, Arizona.

Liu, Chihling, Keeling, Debbie and Hogg, Margaret (2013) A phenomenological approach to some issues in consumer research. In: 7th Workshop on Interpretive Consumer Research, 11-13 April 2013, Brussels, Belgium.

Conference Proceedings

Barnett, Willy, Foos, Adrienne, Gruber, Thorsten, Keeling, Debbie Isobel, Keeling, Kathleen and Nasr, Linda (2016) Re-examining value co-creation in the age of interactive service robots. Academy of Marketing Science. World Marketing Congress 18, Bari, Italy, July 14-18, 2015. Published in: Petruzzellis, Luca and Winer, Russell S, (eds.) Rediscovering the essentiality of marketing: proceedings of the 2015 Academy of Marketing Science (AMS) World Marketing Congress. 417-422. Springer Verlag ISBN 9783319298764

Nieroda, Marzena, Keeling, Debbie and Keeling, Kathleen (2015) Less buzz more action! Patient empowerment = responsibility plus adoption plus involvement. Published in: Kubacki, Krzysztof, (ed.) Proceedings of the 2013 Academy of Marketing Science (AMS) Annual Conference: Finding the New And Polishing the Old; Monterey, USA; 15-18 May 2013. 1 65-65. Springer Verlag ISBN 9783319109503

Barnett, Willy, Foos, Adrienne, Gruber, Thorsten, Keeling, Debbie, Keeling, Kathleen and Nasr, Linda (2014) Consumer perceptions of interactive service robots: a value-dominant logic perspective. Published in: Conference proceedings of the 23rd IEEE International Symposium on Robot and Human Interactive Communication; Edinburgh, Scotland, UK; 25-29 August 2014. 1134-1139. Institute of Electrical and Electronics Engineers ISSN 1944-9445 ISBN 9781479967636

Keeling, Debbie and Laing, Angus (2014) Informational empowerment: cross national comparison of internet health information use and the patient-consumer behaviour. Published in: Groza, Mark D and Ragland, Charles B, (eds.) Proceedings of the 2014 Academy of Marketing Science (AMS) World Marketing Congress: Marketing challenges in a turbulent business environment ; Lima, Peru; 5-8 August 2014. 247-248. Springer International Publishing ISSN 2363-6165 ISBN 9783319194271

Foos, Adrienne, Keeling, Kathleen and Keeling, Debbie (2014) The positive effect of negative information: a sleeper effect perspective. Published in: Conference proceedings of the Society for Consumer Psychology annual winter conference; Miami, USA; 7-8 March 2014. 304-308. Society for Consumer Psychology

Liu, Chihling, Keeling, Debbie Isobel and Hogg, Margaret (2013) Strategies for managing the relational self: the case of women’s consumption of cosmetics. Published in: Conference proceedings of the 2013 European Association for Consumer Research (ACR) on European Advances in Consumer Research; Barcelona, Spain; 4-7 July 2013. 10 118-119. Association for Consumer Research ISBN 9780915552733

Liu, Chihling, Keeling, Debbie Isobel and Hogg, Margaret (2012) Trajectories of the self: a phenomenological study of women’s changing faces reflected in cosmetics consumption. Published in: Gürhan-Canli, Zeynep, Otnes, Cele and Zhu, Rui, (eds.) Proceedings of the Association for Consumer Research Annual Conference: Advances in Consumer Research; Vancouver, Canada; 4-7 October 2012. 40 875-876. Association for Consumer Research ISBN 9780915552702

Edited Special Journal Issue

Keeling, Debbie Isobel, Rigby, Michael, de Ruyter, Ko, Bove, Liliana L and Stern, Philip J, eds. (2018) Special Issue: Marketing as an integrator in integrated health. European Journal of Marketing, 52 (11). ISSN 0309-0566